Senior NOC Technician

Remote

Full Time

Technology

Experienced

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary

The Senior Network Operations Center (NOC) Technician helps maintain the reliability, performance, and scalability of our fiber-optic network.

This is a hands-on senior individual contributor role. You operate with a high degree of autonomy and judgment, serving as trusted escalation points during complex incidents and influencing day-to-day NOC operations through strong execution, clear communication, and disciplined follow-through.

In this role, you will work closely with Network Engineering, Outside Plant (OSP) Engineering, Customer Support, and external partners to restore service, prevent recurrence, and continuously improve operational practices. While the role does not include formal people-management responsibilities, it carries an expectation of senior-level ownership and bar-raising execution. You set the operational standard for incident response, communication quality, and technical rigor within the NOC.

This position participates in an after-hours on-call rotation.

Key Qualifications

Sustained, senior-level experience in network operations, with clear ownership of outcomes and the ability to lead effectively during incidents
Strong troubleshooting skills across multiple technical domains, with the ability to drive complex issues to resolution
Clear, concise written and verbal communication, especially during high-impact or time-sensitive events
The ability to remain calm under pressure, prioritize effectively, and coordinate across teams during incidents
High standards for documentation, operational discipline, and follow-through
A track record of supporting peers through technical mentorship, knowledge sharing, and example
A continuous-improvement mindset, including curiosity about how systems, tools, and processes can work better
Familiarity with monitoring, alerting, and incident workflows, including contributing to their ongoing improvement

Preferred Qualifications

Experience serving as an escalation point for major incidents or complex operational events
Experience operating and supporting GPON/XGS-PON access networks, including Calix and Nokia platforms and customer premises equipment
Experience contributing to monitoring automation efforts, including alert enrichment and deduplication
Industry certifications such as CCNA or JNCIA (or equivalent, e.g., Nokia NRS I/II) a plus
Experience working cross-functionally and with external vendors to restore service and reduce repeat incidents
Associate degree in a relevant technical field, or equivalent practical experience
Ongoing investment in professional development through training, certification, or self-directed learning

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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Senior NOC Technician

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